A cookie is a small text file stored by the browser of your computer, tablet or mobile phone. It allows the correct operation of our website, more efficient user experience or browsing data analysis. Depending on their purpose, there are different types of cookies which can be placed either by us or by our partners or by third party providers:
Functional and technical Cookies (strictly necessary),
Analytics cookies (website traffic)
The law states that we can only store cookies on your device if they are strictly necessary for the proper operation of this website. For all other types of cookies, we need your permission.
Your consent is given via the banner which appears on your first visit to our website. A cookie memorizing your consent, or your refusal is then installed on your device. However, you can change your cookie preferences at any time via our
Your consent is saved until the present policy is updated or until another cookie requiring your consent is added, and in any case for a period not exceeding 24 months. The consent banner will then reappear.
2. TYPES OF COOKIES USED ON OUR WEBSITE www.axa-assistance.co.uk
You will find hereinafter a complete list of the cookies which may be used on this website, as well as their purposes and their expiration dates, being already stated that:
Session cookies are stored for the duration of your navigation and are deleted when you close your browser.
Other cookies (named “persistent”) are stored on your browser, even after it is turned off, for a duration which can vary from 24 hours to several months.
Functional and technical cookies (strictly necessary cookies)
These cookies are used to memorize your choices and preferences and to facilitate your navigation. They help make a website usable by activating basic functions such as authentication to a service, automatic language settings, storage of a shopping basket, access to the customer area. The website cannot operate properly without these cookies. Therefore, they cannot be refused.
Cookie Name
Data Controller
Description (Purpose)
Lifespan
Type of cookie
ai_user
Microsoft
Microsoft Applications Insights – for performance management
12 months(1 year)
Persistent
ai_session
Microsoft
Microsoft Applications Insights – for performance management
A few seconds
Session Cookie
COOKIE_SUPPORT
Liferay
Created by the Liferay technology platform used on this site, to notify UI whether cookies are supported by the browser being used
12 months(1 year)
Persistent
e15cdcc5ed0adb2de05f3a412cbf7461
AXA Partners United Kingdom
This cookie makes it possible to track other cookies
Session only (deleted when browser or page is closed)
Session Cookie
GUEST_LANGUAGE_ID
AXA Partners United Kingdom
Retains info on your preferred language based on your browser local setting/preferences
12 months (1 year)
Persistent
JSESSIONID
AXA Partners United Kingdom
General purpose session cookie, used by sites written in JSP technology. Used to maintain an anonymized user session by the server
Session only (deleted when browser or page is closed)
Session Cookie
LFR_SESSION_STATE_ZZZZZ
Liferay
Cookie created by the Liferay technology platform used on this site, to manage the user session
Session only (deleted when browser or page is closed)
Session cookie
OptanonConsent
OneTrust
Captures and stores your cookie consent preferences and manages what cookies are deposited on your device
24 months(2 years)
Persistent
OptanonAlert BoxClosed
OneTrust
Captures and stores your cookie consent preferences
24 months(2 years)
Persistent
TSxxxxxxxx
AXA Partners United Kingdom
Used to sign and secure transactions with our server. TS cookies verify that other cookies in this domain have not changed during transactions and control the referrer.
Session only (deleted when browser or page is closed)
Session Cookie
Analytics cookies (website traffic)
Our site and our partners use cookies to measure our audience (number of visits, number of sales, time spend on each page) in order to improve our site performance and adapt our services.
Cookie Name
Data Controller
Description (Purpose)
Lifespan
Type of cookie
_ga
Google
Used to store information of how visitors use a website, helps create an analytics report on website performance
24 months (2 years)
Persistent
_gat
Google
Used to store information of how visitors use a website, helps create an analytics report on website performance
A few seconds
Session Cookie
_gid
Google
Used to store information of how visitors use a website, helps create an analytics report on website performance
24 hours (1 day)
Persistent
3.COOKIE SETTINGS VIA YOUR BROWER
Most browsers are set by default to accept cookies. However you can decide to block cookies or to be warned when a website wishes to deploy cookies on your browser. Hereinafter you will find the different procedures to block all cookies directly from the setting options of your browser:
This cookie settings policy can be modified, updated or corrected at any time. The information banner inviting you to consult it and personalise your consent preferences via our cookie settings page will appear when you visit our website following each update.
Latest update : 28/04/2021.
5. MORE INFORMATON ON COOKIES/TRACKERS
You can find out more about cookies and how to turn them off at the independent website www.allaboutcookies.org
