Terms of use

AXA Assistance (UK) Limited’s cookie policy

What cookies are

Cookies are tiny data files that some websites place on your computer or other device when you visit. They’re used by many website owners, including AXA Assistance (UK) Limited.  Cookies are linked to the machine you use to visit our site and not to you as an individual.  Unless you login or provide personal data through your use of this website, none of your personal information is collected by us.

Cookies are commonly used by websites to remember some aspect of your current or previous visit.  This could include things like the choices you’ve made or preferences you’ve expressed during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.

One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you’ve looked at previously to get an idea of the topics that may be of interest to you.

The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with. This does not include your personal information.


New regulations on cookies

New EU regulations affecting the use of cookies have recently come into force and the Information Commissioner’s Office has issued guidance on the use of cookies on UK sites. At AXA Assistance (UK) Limited we are committed to protecting your privacy and security and we are currently working towards ensuring that we meet the new regulations in full.


Our policy on cookies

Our policy is to use cookies only to improve the way we do business with you or when they’re essential to the way the site works. When you use this website cookies will be set as outlined below.

The types of activities we may use cookies for are to:

Store details that help you to manage accounts and policies online, such as user login details

Find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites

Help us to provide relevant information, such as details of products, services and other information that you may be interested in

Store information about which media players you use so that any video content appears correctly


We do not use any cookies to store any personal data or other data that could be used to identify you as an individual.

Whenever possible, we will list the cookies used on our websites. For a list of all the cookies on our site, please see below our detailed report of the cookies on our websites.


How to turn off cookies

If you do not wish us to set any cookies, you can turn off cookies in your browser settings. If you do turn them off, it is important to remember that you may not be able to use all of the services on our websites.

You can find out more about turning off cookies at the independent website allaboutcookies.org


Details on how we use cookies

The different types of cookies we use

We use two types of cookies:

Session cookies – these are cookies that are only stored while you are visiting the site

Persistent cookies – these are cookies that are stored until an expiry date set by the website or in your browser


The different owners of cookies on our websites

Some of the cookies on our websites have been set by third parties. These cookies include those where:

A third party is providing a service, such as analysing the pages that visitors to our sites view or

A third party is measuring the effectiveness of advertising links to or from our sites

Third parties are responsible for any cookies they set. We cannot control these cookies.


Detailed report of the cookies on our websites

At AXA Assistance (UK) Limited, we are committed to protecting your privacy and security and we are currently working towards ensuring that we meet the new regulations on cookies in full.