Why us

When you choose AXA Assistance you can be confident that the services we deliver to your customers will enhance your brand and your customers' loyalty. Your customers are just as important to us as they are to you.

Reasons to choose AXA Assistance UK

Over 30 years' experience

AXA Assistance has been providing emergency assistance services for over 30 years. We have the expertise and experience required to fulfil ever-changing customer lifestyle needs.

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Global coverage

AXA Assistance is an international assistance company with offices in 34 countries and operating in over 200 locations.

Innovation

Customer needs are changing, so are we. We invest in the future of assistance services to deliver responsive and efficient emergency assistance through improved connectivity and innovative digital solutions.

For further information, or to enquire about working with us on new digital initiatives, please contact our Head of Innovation on milan.sud@axa-assistance.co.uk.

Accessible 24/7/365

Our emergency specialists maintain a round-the-clock presence, ready to coordinate a response whenever necessary. AXA Assistance has an effective Business Continuity Plan (BCP) in place, which guarantees service continuity, even in crisis situations.

The strength of our networks

We have a comprehensive network of professionals in key locations throughout the world. The strength of our national and international networks provides the key to consistently satisfying our clients and helping people all over the world.

Our networks of agents are carefully selected and their performance is regularly evaluated, to ensure the high standards that we demand are consistently met.

Continuous service improvement

Our strategy is built on customer satisfaction. We anticipate customer needs and drive our service improvements through technology and innovation. We also take the continuing quality of the services we offer extremely seriously. We place particular emphasis on proactively monitoring and training all agents who speak on behalf of our clients, to their customers.

 

The strength of the AXA Group

AXA Assistance is a wholly-owned subsidiary of the AXA Group; one of the world's leading assistance providers. We have access to the knowledge and expertise of the whole group, giving AXA Assistance a truly global set of resources to draw on for the benefit of our clients.