Travel Insurance Complaints Procedure
We aim to provide a first class service at all times. However, if you have a complaint, we aim to deal with it as quickly and efficiently as possible.AXA Travel Insurance (Complaints Department),
106-118 Station Road,
Or by calling: 01737 815227
Please enclose the following details when sending your letter:
If it is impossible to reach an agreement or you are not satisfied with our response, you may pursue your complaint to the Financial Ombudsman Service by contacting them at:Financial Ombudsman Service,
Harbour Exchange Square,
London, E14 9SR, United Kingdom.
Or you can phone 0800 023 4567 or 0300 123 9 123 from a mobile.
Details on how to take your complaint to the Financial Ombudsman Service can also be found on the Online Dispute Resolution (ODR) platform http://ec.europa.eu/consumers/odr, which has been set up by the EU CommissionThese procedures do not affect your right to take legal action.