Travel Insurance Complaints Procedure



We aim to provide a first class service at all times. However, if you have a complaint, we aim to deal with it as quickly and efficiently as possible.

home-symbolAXA Travel Insurance (Complaints Department),
         The Quadrangle,
         106-118 Station Road,
         Redhill,
         RH1 1PR,
         United Kingdom.

at-rate-symbolBy email:claimcomplaints@axa-travel-insurance.com

phone-symbolOr by calling: 01737815227

Please enclose the following details when sending your letter:

  • - your full name, postcode and contact phone number(s);
  • - the type of Policy and your Policy and/or claim reference;
  • - an outline of the reasons for your complaint.

If it is impossible to reach an agreement or you are not satisfied with our response, you may pursue your complaint to the Financial Ombudsman Service by contacting them at:

        Financial Ombudsman Service,
        Exchange Tower,
        Harbour Exchange Square,
        London, E14 9SR, United Kingdom.
        Or you can phone 0800 023 4567 or 0300 123 9 123 from a mobile.
        Website: www.financial-ombudsman.org.uk

Details on how to take your complaint to the Financial Ombudsman Service can also be found on the Online Dispute Resolution (ODR) platform http://ec.europa.eu/consumers/odr, which has been set up by the EU Commission

These procedures do not affect your right to take legal action.