Terms of Business

 

Inter Partner Assistance S.A.

 

1 The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates the conduct of financial services. Please use this information to decide if our services are right for you.

 

2 Whose products do we offer?

This insurance policy is underwritten by Inter Partner Assistance S.A (‘IPA’), a company incorporated in Belgium with registered number BCE 0415 591 055, whose registered office is at Avenue Louise 166, 1050 Brussels, which is an insurance undertaking authorised and regulated by the National Bank of Belgium (registration number 0487).

 

3 Which service will we provide you with?

IPA does not provide any advice or personal recommendations with respect to the products offered on this site.  You are solely responsible for selecting an insurance policy suitable for you, based on the information we have provided.

 

4 What will you have to pay us for our services?

You will not be charged any fees for any changes you wish to make to your policy during its term, other than changes which impact the length or coverage of your policy which may result in the payment of additional premium for the change in cover required.

Employees of Inter Partner Assistance are remunerated on the basis of an annual salary and any bonus earned is calculated by reference to the performance of the business and personal performance.  They are not remunerated by reference to individual policy sales.

 

5 Who regulates us?

Inter Partner Assistance S.A (‘IPA’) is a company incorporated in Belgium with registered number BCE 0415 591 055, whose registered office is at Avenue Louise 166, 1050 Brussels, which is an insurance undertaking authorised and regulated by the National Bank of Belgium (registration number 0487).

 

6 What to do if you have a complaint

If you have a complaint about your policy or about IPA, you may register this with us by contacting us on

Tel: 01737 815227

Email: claimcomplaints@axa-travel-insurance.com

If you are not happy with the response you receive, you may register your complaint with the Financial Ombudsman Service.

If your complaint is related to data privacy, you have the right to refer it to the Information Commissioner’s Office.

 

7 Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are a member of the Financial Services Compensation Scheme (FSCS). The FSCS is a safety net for customers of financial services firms should they not be able to meet their liabilities and you may be entitled to claim compensation in such event. Further information can be obtained from the FSCS.

You can take this out as now that we are selling direct there cannot be any conflict of interest between us and a third party.