About us

We are part of AXA Assistance Group, one of the world’s largest assistance providers, delivering, managing and underwriting personal, vehicle, property and legal assistance globally. Our strength lies in the way we respond to people when they are experiencing challenging or stressful situations. We ensure that an AXA Assistance trained professional with the appropriate level of expertise, knowledge and resources deals with every call we receive.

Reasons to choose AXA Assistance UK

No. 1 Global Insurance Brand

AXA remains the 1st insurance brand worldwide for the 9th consecutive year.

The Best Global Brands ranking confirmed the AXA Brand's strong ongoing reputation and value: 42nd best global brand, up 4 spots in a year, 1st insurance brand for the 9th consecutive year, and the 3rd best brand across all financial services, with a brand value over USD 11 billion.

Each member of the AXA Group has access to all of the knowledge and experience of the whole group, giving AXA Assistance a truly global set of resources to draw on for the benefit of our clients.

Your global partner for assistance services

AXA Assistance is a global specialist provider of emergency response and everyday assistance that operates in four business areas: Automotive, Travel, Health and Home & Personal Services.

Wholly-owned by the AXA Group, AXA Assistance is among the world leaders in providing assistance services. Its 8.600 people are located in 34 countries and do business in over 200 countries.

AXA Assistance is an established provider of tailor-made, value-added solutions, branded and administrated on behalf of our clients. When you outsource assistance services to AXA Assistance you have the assurance that dealing with an established global business brings your customers the access to world-class assistance services 24/7.

We act as brand and loyalty building partner for our clients' businesses and have an impressive track record of successful, long-term relationships with clients who include: insurance companies, motor manufacturers, pharmaceutical companies, public sector bodies, travel organisations, charities and utility suppliers.

Our UK and Irish contact centres are operational 24 hours a day, 365 days a year with multi-lingual and multi-skilled AXA Assistance trained staff.

Our history

The rise of a global player

AXA Assistance Group was formed in 1998 when two major international assistance providers, UAP and Gesa assistance merged.

The AXA Group, with headquarters in Paris, is the world's second largest insurer and one of the biggest organisations in the world. Our clients have the confidence of working in partnership with a truly blue chip organisation.

As a global assistance business, AXA Assistance operates one of the most comprehensive networks of assistance service centres in the world with more than 30 sites around the globe. All of these centres are AXA Assistance owned, and are operational 24 hours a day, 365 days a year with multi-lingual staff. A worldwide agency structure supports this network of service centres giving AXA Assistance an unrivalled global reach.