About us

AXA Partners is a global assistance insurer, able to provide a wide range of solutions such as Home Emergency, Motor Breakdown and Gap Insurance - as well as Travel Insurance and Consumer Electronics Cover.

We work with numerous large financial and retail brands, and with partnership at our core, we have an extensive track record of working successfully with our partners.

We will work with our partners to deliver solutions that add value, are flexible and innovative, whilst offering a competitive edge.

Reasons to choose AXA Partners UK

AXA is one the world’s largest, most financially secure insurers

Reasons to choose AXA Partners:

  1. AXA is one the world’s largest, most financially secure insurers with a strong local presence in Ireland and in the UK.  We have an EU wide underwriting solution
  2. We are a dedicated provider of B2B2C Insurance Services, with a track record of partnering with some of the biggest brands in the UK and beyond

We are customer centric:

  • Extensive protection
  • Outstanding services
  • Financial protection
  • Simple & easy solutions
  • Digital comfort & human proximity
  • An excellent user experience
  • Insight driven

We have been transforming our products & operation:

  • Innovative value propositions
  • End-to-end customer centric & multi-channel processes
  • Outstanding servicing capabilities
  • Best-in-class TPAs and servicing partners
  • Reliable network management
  • Cutting-edge IT-tools

Your global partner for assistance services

AXA Partners is a global specialist provider of emergency response and everyday assistance that operates in four business areas: Automotive, Travel, Health and Home & Personal Services.

Wholly-owned by the AXA Group, AXA Partners is among the world leaders in providing assistance services. We are located in 34 countries and do business in over 200 countries.

We're an established provider of tailor-made, value-added solutions, branded and administrated on behalf of our clients. When you outsource assistance services to us you have the assurance that dealing with an established global business brings your customers the access to world-class assistance services 24/7.

We act as brand and loyalty building partner for our clients' businesses and have an impressive track record of successful, long-term relationships with clients who include: insurance companies, motor manufacturers, pharmaceutical companies, public sector bodies, travel organisations, charities and utility suppliers.

Our UK and Irish contact centres are operational 24 hours a day, 365 days a year with multi-lingual and multi-skilled AXA Assistance trained staff.

Our history

The rise of a global player

AXA Assistance Group was formed in 1998 when two major international assistance providers, UAP and Gesa assistance merged.

AXA Assistance Group was formed in 1998 when two major international assistance providers, UAP and Gesa assistance merged. The AXA Group, with headquarters in Paris, is one of the world's largest insurers and one of the biggest organisations in the world. Our clients have the confidence of working in partnership with a truly blue chip organisation.

 

As a global assistance business, we now trade as AXA Partners and operate one of the most comprehensive networks of assistance service centres in the world in 34 countries. We operate 24 hours a day, 365 days a year with multi-lingual staff. A worldwide agency structure supports this network of service centres giving AXA Partners an unrivalled global reach.