Capabilities
Our international capabilities include:
- instant access to the 31 languages spoken within the AXA Assistance Group and six European languages in UK
- medical staff available 24 hours a day, 365 days of the year
- head of medical operations manager with over 20 years experience
- doctor-managers with extensive intensive care, and repatriation experience
- in-house nurses who combine UK based case handling with repatriations worldwide
- dedicated nurses maintaining large store of portable medical repatriation equipment
- AXA Assistance-vetted freelance repatriation nurses and doctors, in all medical specialities
- regular in-house medical crew training and industry-approved external courses
- professional and compassionate customer service advisers and fully qualified medical staff on call 24 hours a day
- cost containment initiatives designed for our clients
- underwriting medical expenses and repatriations
- comprehensive management information reporting.
