Home assistance products
Property claims handling
We can take the first notification of property claims at anytime, 365 days a year and provide a full out-of-hours claims handling service that includes emergency repairs to property, serious incident management and arranging temporary accommodation.
Property claims permanent repair
As well as making temporary repairs in emergencies, we offer a follow-up managed service offering permanent repair of damaged property, using our network of fully qualified and approved tradespeople.
Boiler inspections and servicing
AXA Assistance offers fixed-price servicing of gas-fired boilers to statutory requirements, manufacturer’s recommendations and relevant codes of practice.
Pay on use property emergencies
AXA Assistance provides a fixed price ‘pay on use’ service with no hidden extras, giving customers a professional response any time day or night from vetted, qualified tradespeople.
Customer excess policies
Our systems are capable of managing customer-excess schemes. Our emergency call handlers take a specified up-front excess from the customer, who enjoy all the benefits of a fully-insured product but with lower premiums.
