Customer based products
Our 24-hour contact centre lets you outsource medical and travel assistance case-handling with confidence.
When you outsource healthcare or medical assistance services to AXA Assistance, calls from your customers to our 24-hour contact centre are answered in your business's name, and any correspondence is sent out on your stationery.
Healthcare and medical assistance outsourcing effectively releases your business from the administrative aspects of dealing with your claimants as well as providing them with a valuable source of healthcare and medical information.
As part of our service we arrange prompt settlement of claims in accordance with the terms of your policies, process all the paperwork, and issue cheques on your behalf.
General health information
Experienced trained healthcare professionals give guidance and information on any health-related issue. Their expertise is underpinned by our extensive in-house databases of the very latest health resources. Alongside our general health information service we provide more specific childcare, and care-for-the-elderly help-lines.
Pre-travel advice
We live in a rapidly changing world where up-to-date, accurate information and advice before and during travel abroad is often vital.
Our pre-travel and 'on the road' advice service gives your customers access to the very latest health-related information about their destination including any vaccinations they'll need, details of local pharmacists, health centres, and current health issues in the region.
Your customers can also contact our professional advisers 24/7 for practical information such as currency and visa requirements and embassy and consulate details.
And if your customers are travelling to regions that are currently affected by political unrest or natural disasters, our exclusive online services give them access to the latest information and reliable security advice.
