Pharmaceutical and healthcare companies
We work in partnership with leading pharmaceutical and healthcare companies, helping them offer services to their patients, ranging from patient adherence programmes to disease awareness and education.
AXA Assistance’s health and medical communications centre manages and communicates information across all media on behalf of our clients, 24 hours a day, 365 days a year.
We work with our partners to shape the services they offer their customers and provide bespoke solutions whether it involves providing product information, counselling, education, clinical trial recruitment or chronic disease help-lines.
Our health and medical teams provide clear, approved information in response to questions and concerns, ranging from specific disease and condition information to product usage and benefits.
Product support programme
AXA Assistance responds to queries from customers about your products and services in your name. We offer technical support for medical devices, over the counter medications, and diagnostic equipment.
As we are in day-to-day contact with your customers, we regularly liaise with you about customer feedback or product issues including general satisfaction or dissatisfaction.
We provide data on customer take-up of services, focused marketing data, and a comprehensive fulfilment service.
Medical information
Our medical information enquiry-handling department supports healthcare professionals with information about marketed and non-marketed products either as a fully outsourced solution or on an ad hoc basis for busy seasonal periods or product recalls.
Compliance
Patients don't always take their medicine how or when they should. This can quickly lead to ineffective treatment regimes and perceived poor product performance. Our individually designed patient compliance programmes, backed with strictly monitored enrolment and performance protocols, provide all the patient-support your products need to ensure their optimum take-up and use.
Issues management programme
We provide an effective solution to any scenario that could negatively impact on the image of your company. An experienced AXA Assistance crisis-management team deals with challenging situations such as product recalls, media health scares, and out of stock issues. We can support you in effectively managing the public and professional perception of your company.
Representative sales support
Our trained and highly motivated telesales advisors can step in if your sales representative is not 'on territory', or can communicate with any of your customers who maintain a ‘no call’ policy.
Clinical governance
AXA Assistance's specialist clinical co-ordination team develops pharmaceutical and healthcare programmes in partnership with our clients. Protocols are developed for each programme using evidence-based research materials.
If required, our team will train, monitor and support your in-house healthcare advisors, ensuring high quality, clinically accurate, up-to-date service delivery.
Clinical trial support
Our healthcare professionals are experienced in the collection of clinical trial data. We can support your research teams with cost-effective management of your trials.
