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  | Products & Services   | Travel & Expatriate Assistance
 

Travel is not without its hazards. Vehicle accidents, sickness and other emergencies experienced while abroad can have disastrous and expensive results unless fast and expert help is at hand.

We can administer a range of travel and medical assistance services that can be tailored to specific requirements, giving our clients the opportunity to strengthen brand image. Our service is backed up by cost control, claims management and a global network of legal, medical and customer service specialists. This gives us an unrivalled ability to tap into local knowledge and allows us to make quick and informed decisions.

Our portfolio of travel & expatriate assistance services include:
 
Medical Assistance
  • Immediate medical advice and professional attention can be provided anywhere in the world
  • Full repatriation facilities available
  • Any medical situation or emergency resolved, 24-hours a day, 365 days a year
  • Our international network of offices and multilingual staff are uniquely placed to work closely with local hospitals, monitor the appropriateness of treatment and arrange repatriation if necessary
  • Customers have access to clinics in remote regions
Travel Advice
  • Practical information for customers or employees about intended destinations, prior to, or during, a holiday or business trip
  • Advisers can be contacted 24-hours day to discuss issues such as currency requirements, visa requirements, embassy and consulate details, local medical facilities and cultural information
  • Customers can also benefit from access to online security advice about regions affected by political unrest
Travel Assistance
  • Practical help and advice available 24 hours a day for any kind of travel emergency offered through a single telephone call
  • Examples of the services provided include: advance of urgent funds, assistance with lost travel documents, organising alternative travel arrangements, baggage tracing and delivery, forwarding of essential medication and message relay
Medical Case Handling
  • A 24-hour, multilingual contact centre enables travel insurers to effectively outsource medical and travel assistance case handling
  • Successful cost control of claims leading to savings for insurers
  • Calls can be answered in client's name and correspondence organised on client's stationery
Travel Claims Management
  • A service which releases businesses from the administrative aspects of dealing with claimants
  • Prompt settlements can be arranged in accordance with the terms of your policies, paperwork processed and cheques issued on behalf of our clients
Continental Motoring
  • Extensive network of vetted service providers and garages
  • Repatriation arranged if the vehicle cannot be repaired locally
  • Expertise not limited to cars - we also provide assistance for motorcycles on a pan-European basis
Repatriation Service
  • Our 24 hour Medical Case Handling centre can arrange any type of world-wide repatriation, from simple nurse escorted repatriations, to full Intensive Care Air Ambulances
  • Our team of doctors and nurses are qualified and skilled in aviation medicine & medical repatriation
  • Intensive Care Medical Equipment maintained to the highest standards by our dedicated team
  • A service for travel insurers, companies and private customers
Medical Assessment
  • Pioneers of medical assessment (or medical screening) in the UK
  • Team of qualified medical staff, supported by software, who assess the 'fitness to travel' of callers with pre-existing medical conditions, and advise them accordingly
  • Assessment of these risks enable travel insurers to greatly benefit from reduced claims costs
  • Service of value to any organisation responsible for the wellbeing of clients, employees or members travelling abroad
Cost Management
  • We have a strong understanding of costs in different parts of the world and strict control is exercised to prevent unnecessary over-prescription, over-billing and other errors
  • Network of preferred suppliers that can reduce the cost of medical treatment by up to a quarter
Key Features
  • Professional and compassionate customer service advisers and fully qualified medical staff on call 24 hours a day
  • Unrivalled local knowledge and specialist software
  • Cost containment initiatives engineered for our clients
  • We can underwrite evacuations and repatriations (IPA)
  • Comprehensive management information reports provided
  • Assistance and advice 24-hours a day, 365 days a year