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  | Products & Services   | Property Assistance
 

Research has shown that a large proportion of households in the UK suffer from at least one property-related emergency in any given year. By offering customers one of our property assistance services you can provide them with a genuinely beneficial service, and eliminate the stress which they feel when faced with a domestic emergency.

AXA Assistance, in conjunction with its property assistance partner, to Homeserve Claims Management Limited, provides the most comprehensive emergency building services operation in Europe to our clients’ customers. Our network consists of over 1,600 trades people across a variety of specialities.

Over 5 million people in the UK have immediate, 24-hour access to our extensive range of property assistance services, via a single, client-dedicated telephone number. Our portfolio of property assistance services includes the following:

 
Domestic Assistance Helpline
  • Dedicated helpline operating 24 hours a day, 365 days a year
  • Customers linked to professionally trained advisers who can take care of any domestic emergency situation
  • Managed database of approved contractors
  • All repairs supported by a workmanship guarantee
Insured Domestic Emergency
  • An insurance policy can be provided for customers which covers the costs of the call out of vetted and approved tradesmen, as well as the costs of repair, labour and parts
  • Cost of temporary accommodation can be covered, if required
  • Many incidents are completely resolved by emergency repairs, and consequently the severity of potential buildings and contents claims are minimised
  • Tailor made solutions to allow clients to determine the level of cover they wish to offer
Removal Rescue
  • Assistance provided for customers when problems arise whilst moving house
  • Unlimited legal advice for up to three months
  • Fully insured service
  • Perfect service to add onto a mortgage or household insurance policy
Key Insurance Services
  • Service provided for customers when faced with lost or stolen keys to their property
  • Customer access to network of approved locksmiths
  • Clients can choose the level of cover most appropriate for their customers
  • Service adds significant value to household insurance
Utilities Assistance
  • A wide range of assistance products to protect against plumbing, gas and electricity emergencies in the home
  • Assistance arranged, as well as costs covered for emergency repairs up to an agreed limit of cover
  • Flexible combinations available to integrate products into a policy or sell as a stand alone product
Quality Control
  • In 95% of cases our tradesmen arrive at the site within two hours
  • Customer call-back is conducted to ensure the work has been completed on time and to the total satisfaction of your customers
Out Of Hours Claims Handling
  • AXA Assistance can help you meet the epectations of your customers by continuing to provide a human voice to customers whatever time of day
  • Improved quality of response given to your customers
  • Information collected can feed into future decisions about hours of opening and resource planning